Baby Twin Strollers, Folding Infant Cribs, Crib Mattresses

170 Circle Drive North
Piscataway, NJ 08854
732-748-1300 (Phone)
732-564-1141 (Fax)

Return Policy

Returns
We will accept returns on unused items only within 14 days of purchase. Products will be returned at retailer’s expense and a credit will be issued for the cost of the product minus a 20% restocking fee. A credit will only be issued to the retailer after we have received the item and it is confirmed the item has not been used and is in good condition. Before returning any item Dream on Me customer service must be contacted (732-748-1300) and a RMA number must be issued. A RMA number must be written on the return label. Any products returned without a RMA number will not be processed and no credit will be issued. All returns must be securely packed in the original packaging with all paperwork and accessories included. We are unable to offer credit for items that have been used or are missing any parts.

Damaged in Transit
If an item is received damaged, the retailer must file a complaint with the shipping company. Upon resolution of the complaint Dream on Me customer service must be contacted and notified of the resolution. If the item needs to be returned to Dream on Me, it will be returned at the retailer’s expense. Before the item can be returned a RMA number must be issued. The RMA number must be written on the return label. Any products returned without a RMA number will not be processed.

Damaged Product
In the case of damages Dream on Me customer service must be contacted immediately to have the issue resolved. If the issue is not able to be resolved and the product needs to be returned a photo of the damaged item must be received before a RMA number will be issued. Any items returned without a RMA number will not be processed. The RMA number must be written on the shipping label. Once Dream on Me has received the damaged product and has inspected it, the product will either be fixed and shipped back to the consumer or a replacement item will be shipped to the consumer.

Cancellations
An order can only be cancelled if the item has not been shipped. If the delivery of an item is refused by the recipient the above restocking fee will apply.

*Dream on Me will refund full purchase price and shipping if return is result of a Dream on Me error.*